15 dollars day just because it is cold outside this is a rip off I never paid this much in Memphis and mlgw does water gas and electric and it cheaper
YESTERDAY (MAY 5TH 2017) DURING HIGH WINDS - A TREE FELL AND BLOCKED PORTERSVILLE ROAD AND CRASHED INTO THE ELECTRICAL POWER LINES. WE WERE WITHOUT POWER FOR SEVERAL HOURS WHILE THE CREWS WORKED TO RESTORE SERVICE. I DROVE DOWN TO THE SITE AND FOUND SEVERAL POWER COMPANY VEHICLES WITH THEIR CREWS FULLY ENGAGED IN THEIR WORK. VERY EFFICIENT, WORKING HARD, AND VERY PROFESSIONAL. VERY GOOD WORK. THANK YOU SO MUCH FOR YOUR EFFORTS.
The absolute worst customer service ever!!! I called the automated phone number to pay my bill and the system was down so i decided to call the actual office to try to pay it. (It was going to be cut off if I didn't pay within 24 hours) The lady who answered was named Julie. She told me yes the system is down so i can't pay using the automated system. She then said I could not pay them over the phone at all and that I would either have to come physically pay in person (which is impossible for me because I work in downtown memphis and they close before I get off work) or pay online. So, I got online and tried to pay that way. It was asking me to set up an online account and I needed more account info to do it. I had to call back to get my account info and Julie answered again. I asked her my question and she said hang on a minute and put me on hold for a few minutes. Then, she came back and said how can I help you? I asked my question again (I needed my meter number). She said you cant set up yourself online, we have to do it. I then said well you just told me I could pay online and I am on the website right now and it is letting me, all i need is my meter number. she then said I shouldnt need my meter number, just my account number. I explained that it would not let me do anything until I entered a meter number and she continued to argue with me. She finally gave me my meter number quickly and i missed a digit so I asked her to repeat it. then she said hold on and put me on hold again before i could even say anything!!! How rude! She came back and said it very fast again but i got it this time. then, that didn't even work. The website was down too!!!! So, now I am left with absolutely no way of paying my bill because their systems are down! They are saying they will still cut it off in the morning if i don't get it paid. How is that fair?!? I am trying to pay them and i can't!! I am considering switching services to somewhere else because this is down right ridiculous!!!! Julie, you should be ashamed of yourself! You just lost a customer all because of your rude attitude and unwillingness to help me pay my bill! GOOD RIDDANCE!
Sure would be nice if they would have their hours of operation on the website!
Absolutely worst website/customer service ive ever experienced. Extremely hard/ impossible to get online or over the phone payments through. Drive thru closes at 4 before anyone is off work, no night payment box. Just an all around pain if you get close to being behind on your bill or prepaid account.
Southwest Tennessee Electric is a US Point Of Interest based in Atoka, Tennessee. Southwest Tennessee Electric is located at 110 Wesley-Reed Dr, Atoka, TN 38004, USA.
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